Last updated: January 2026
This Return Policy applies to orders associated with Kardem Store, a brand operated by Kardem Global LLC. Where an order is placed through a marketplace or other sales channel, that channel's return terms may also apply and, in some cases, may take precedence.
Return eligibility may depend on the product condition, sales channel, order details, and applicable marketplace policies. Certain items or order types may have specific return conditions defined by the sales channel.
Products must generally be returned in the condition required by the applicable sales channel or return instructions. Please retain original packaging and any included materials where possible, as this may be required for a return to be processed.
Customers should contact support for return-related questions. If your order was placed through a marketplace, you may also need to initiate the return through that marketplace in accordance with its return process.
Refund timing may vary depending on the payment provider, marketplace, or sales channel. Once a return is received and reviewed, any applicable refund will be processed according to the relevant channel's procedures.
For return or refund questions, please contact us at info@kardemstore.com and include your order details so we can assist you efficiently.